Got questions?
FAQs
Got questions? Discover the secrets of the Pionair technology and learn why we're the premier choice for air purification.
How does the Pionair work?
The PIONAIR uses NASA-inspired technology to treat all three classes of indoor air pollutants. These are microbial (germs, fungi or mold and viral), chemical vapors or organic odors (bleach or ammonia and rotten eggs or smelly pets), and particulate (pollen, dust, smoke and pet dander).
By aiming UVC light at a specific point on the light spectrum at a titanium dioxide target, a photo-catalytic reaction is created. Since all matter has either a positive or negative electrical charge, we take advantage of this. The indoor pollutants have a positive charge and the technology has a negative charge, so it is drawn magnetically out of the unit and into the treatment area. This is why you do not need either a fan or a filter.
What makes up the Pionair air system?
Pionair uses air ionizer technology through UV light to purify your home and office!The system consists of a base, either a standard or Smart Pointe Pionair unit, and a lamp module. The lamp module is interchangeable, giving you the flexibility to use the system in various situations and size areas. There are no moving parts or messy filters to clean.
What is photocatalysis?
Photocatalysis is the reaction of titanium dioxide when exposed to UVC light at a certain point on the light spectrum. This is the heart of Pionair technology. Photo (light) catalyst (chemical reaction).
Should I choose the Smart Pointe or Standard Pionair?
If you are struggling with airborne particulates, such as pollen, dust, pet dander, or smoke, choose the Smart Pointe unit by Pionair.
If you do not have airborne particulates, choose the Standard Pionair unit. Both the Standard and the Smart Pointe are effective against mold, mildew, organic odors, or chemical vapors (such as formaldehyde).
Which model do I need: 350, 750, or 1500?
The Pionair is engineered to treat different sized areas. The technology will go around corners, but does not go through walls or closed doors.
- The 350 models treat up to 350 sq. feet, and are best for single rooms, like offices or bedrooms.
- The 750 models treat up to 750 sq. feet, and are best for combination rooms, like a kitchen/dining room.
- The 1500 models treat up to 1500 sq. feet, and are best for large open areas or most apartments or condos.
You may want multiple units for your home – especially if you have upstairs rooms. The Pionair is lightweight, so you can easily move it from room to room.
Where should I locate my PIONAIR system?
Many pollutants, such as smoke, are lighter than air, and therefore, rise. For best performance, locate your unit head high so that we treat your breathing space first. This is usually 5-6 ft. above the floor, on a bookshelf, or on top of your refrigerator is ideal.
Usually, you want to locate centrally the unit in the area you are treating, however, you may wish to locate your unit where odors are particularly offensive or strong, such as a smoking room, kitchen, or near a litter box until the problem is corrected and then relocate to a more central area. Multiple units may be used for larger areas with excellent results.
Keep in mind the air ionizer technology will not go through walls or closed doors.
How much ozone does the Pionair create? How much ozone in a confined space is safe?
The Pionair generates a maximum of .04 parts-per-million within the air purification treatment area. This is below the FDA max output level for indoor areas. So, if you are running a Pionair 750 in a 750 sq. ft. room, it will generate no more than .04 ppm of ozone. In actual living environments that we have tested, the ozone levels tested at less than .01 ppm, less than going out in the sunshine!
Does the unit need to run all the time?
It is a good idea to run your unit 24/7 for two reasons. First, the air pollutants are constantly being reintroduced into your environment by opening doors for example. Second, you breathe 24/7 so you want to ensure that the air you bring into your body is as healthy as possible.
You may turn your unit off using the off on switch on the back. This does not harm the unit or affect its performance.
Do I need to do maintenance on my system?
No! The only type of maintenance you need to do is replace your lamp module once a year. This is necessary even if the lamp is still working. If you inspect the lamp after a year will see that a portion of it is discolored or frosted over. Since this is a light-driven technology when you prevent the light from shining fully on the target, thus preventing the catalytic reaction from occurring. Since this the core of the technology your unit will not give you the air treatment you deserve.
You may turn your unit off using the off on switch on the back. This does not harm the unit or affect its performance. This is usually done if you are going to be away for an extended period of time.
Can I use my unit to stop mold or mildew in a wet carpet or damp basement?
This technology is NOT a dehumidifier and will not clean up surface mold and mildew. You will need to remediate which typically requires a professional.
What the air ionizer technology will do is reduce the airborne mold spores so that you are not inhaling them as you come into the area or are in the process of remediating the mold.
After remediation the Pionair prevents the regrowth of mold on surfaces and will eliminate airborne mold spores before you breathe them in.
What about my clothes? Can I eliminate dry cleaning odors or smoke smell?
Yes! Place your unit in a closet with dry-cleaned or smoke-filled garments for one hour with the door closed to combat foul odors. It’s also good for stinky tennis shoes using the same method.
Does the technology help with pet dander?
Yes! The passive negative ionization will drop particulate (pet dander) from the air. This is an ideal application for the Smart Pointe units as they will drop the pet dander out of your breathing space about three times faster, giving you relief much quicker.
How often do I need a new lamp module?
Approximately once a year. From our testing the UVC portion of the light starts diminishing after a year.
The light will eventually blow out, but that is not the indicator the light needs replacing, so mark your calendar once a year!
We will also send you a postcard reminder.
Can this unit be used for travel?
Yes! The unit with the 350 air ionizer module is ideal for travel. Its compact size is easy to pack and set up in motel rooms, RVs, vacation homes, and boats.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
If you have additional questions about one of our products, our staff at Pionair wants to hear from you. Please fill out the informational form below or contact Pionair by phone at (678) 890-8100
HealthQuest Technologies
PHYSICAL LOCATION:
238 Club Place SE
Atlanta, GA 30317
OFFICE HOURS:
Mon – Fri: 9am to 7pm EST
Saturday: CLOSED
Sunday: CLOSED